Where to begin. Christmas is coming, and if I could I would buy Ms. Kelly a damn shepherd’s hook. I cannot quite figure out if this freelance writer took a retail job at The North Face to write this book or because (as she assures us) she really needed the money. When, after a year, she is working just one afternoon a week, I have to think it was for the book. And while parts were interesting, structurally it could do with one last edit.
It is repetitive – shelves are too high, management doesn’t acknowledge the workers , there are not enough shepherd’s hooks to reach stock. She often reminds us of her many accomplishments in life (speaks three languages, has lived in Europe) and yet she is treated as if she is an idiot by the general public when she is behind a cash register. Repeat. Bad shelving in the stockroom. I’m no idiot, I have travelled through 37 countries and met the Queen! PLEASE acknowledge the staff, and we need a third hook! She reminds us twice that she bought a 200.00 blouse (using her credit card, everyone!) that she could, in theory, ill-afford (p.s. – her family is loaded).
I truly believe the retail workers of the world do a thankless job and could really use someone to tell their story, but this isn’t quite it. I had trouble sympathizing with her plight and ended up feeling she didn’t really represent the masses. Sorry Caitlin, but I am just not buying into this (re)tale of woe.
2011 Penguin 223 pages